Refund and Return Policy – HAPPYSORA
At HAPPYSORA, customer satisfaction is our top priority. If you’re not completely happy with your purchase, please review our refund and return policy to ensure a smooth process.
1. Return Eligibility
We accept returns and exchanges within 30 days of receiving your order. To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition.
- With all tags attached and in the original packaging.
Non-returnable items: Clearance or sale items, gift cards, and personal items such as underwear or swimwear (for hygiene reasons) cannot be returned or exchanged.
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
- Contact Us: Email info@happysora.xyz or call 307-621-0431 with your order number and reason for the return.
- Receive Return Instructions: Our team will provide you with return details, including the return address.
- Ship Your Return: Send the item back within 7 days of receiving our instructions.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days back to your original payment method. Processing times may vary depending on your bank or payment provider.
4. Exchanges
If you need a different size or color, let us know when initiating the return. Once we receive your original item, we will process the exchange. If the requested item is unavailable, we will offer a store credit or refund.
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will arrange for a replacement or a full refund at no additional cost.
6. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Late or Missing Refunds
If your refund has not been processed after the expected timeframe, please:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, email us at info@happysora.xyz for assistance.
Contact Us
For any questions or assistance with returns, exchanges, or refunds, reach out to our customer service team:
📧 Email: info@happysora.xyz
📞 Phone: 307-621-0431
Thank you for choosing HAPPYSORA – we appreciate your support!